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Fraud Analyst

Job Details

Seniority Level

Mid-Level

Industry

iGaming

Employment Type

Full-time

Location

Johannesburg

Skills

Strong Administrative, research and problem-solving skills
Analytical skills
Communication skills
Proven experience in Fraud Detections and Prevention roles, preferably in online gambling
Account investigation
Fraud prevention
Record-keeping
Compliance awareness

Education & Experience

Tertiary Education (bachelor’s degree is an advantage)
Previous experience in a similar role within the online gambling industry or a related field
Strong knowledge of fraud trends, patterns, and methods relevant to online gambling (e.g., bonus abuse, multi-accounting, identity theft, chargebacks)
Proven experience in fraud prevention, detection, and investigation within the iGaming or online casino including understanding of iGaming fraud trends, tools, and mitigation strategies
Familiarity with regulatory frameworks in relevant jurisdictions (MGA, UKGC, EU markets)
Proficiency in MS Office
Strong communication skills, both written and verbal
Ability to work effectively under pressure and under time constraints
Adaptable

Overview & Purpose:

We are seeking a detail-oriented and proactive Fraud Analyst to join our team. The Fraud Analyst will play a critical role in detecting, investigating, and preventing fraudulent activities to protect our customers and the integrity of our operations. The ideal candidate has experience in fraud detection within the iGaming industry, excellent analytical skills, and a proactive approach to mitigating risks.

Key Responsibilities:

Investigation

Monitor player accounts and transactions to identify potentially fraudulent activities, such as bonus abuse, chargebacks, collusion, and account takeover.
Conduct detailed investigations of suspected fraud cases and prepare comprehensive reports with findings and recommendations.
Analyze player behaviour and flag unusual patterns for investigation.

Case Management

Conduct detailed investigations of suspected fraud cases and prepare comprehensive reports with findings and recommendations.
Maintain accurate and up-to-date records of all fraud cases in the case management system.

Risk Assessment

Evaluate new and existing players to assess risk levels, verifying identity and financial information when necessary.
Work with compliance and customer support teams to handle disputes related to fraud or suspicious activity.

Policy Adherence

Ensure compliance with applicable regulations, including [specific jurisdictional laws, e.g., UKGC, MGA, etc.].
Assist in the development, review, and implementation of Fraud policies and procedures.
Evaluates and assesses changes to products, channels and processes from a client fraud prevention perspective.
Review relevant internal controls, standards and operating procedures and the practical application within fraud operations aligned to regulatory requirements, ensuring these are updated in line with changes to regulations.

Collaboration

Work closely with internal teams, including Payments, Customer Intelligence/ Anti-Money Laundering AML (“CI AML”), and Customer Support, to address and resolve Fraud-related issues.
Provide guidance and support to staff on Fraud and KYC processes when required.

Reporting

Create regular reports on fraud trends, KPIs, and mitigation strategies for senior management.
Prepare Suspicious Activity Reports (SARs) and submit them to the appropriate authorities within prescribed timeframes
Maintain accurate records of all investigations, findings, and actions taken.

This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties to achieve business objectives.

Essential Criteria:

Strong knowledge of fraud trends, patterns, and methods relevant to online gambling (e.g., bonus abuse, multi-accounting, identity theft, chargebacks).
Proven experience in fraud prevention, detection, and investigation within the iGaming or online casino including understanding of iGaming fraud trends, tools, and mitigation strategies.
Familiarity with regulatory frameworks in relevant jurisdictions (MGA, UKGC, EU markets).
Team player: Collaborative mindset, with experience working with cross-functional teams (e.g., product, marketing, and compliance teams).
Proven planning and organisational skills.
Strong analytical and investigative skills with the ability to detect unusual player behaviour through data analysis.
Excellent communication skills, both written and verbal.
Proactive and adaptable, able to work in a fast-paced, high-pressure environment.

Desirable Criteria

Fraud/Risk/AML/Compliance related qualification.
iGaming experience.

Person Specification:

The ideal candidate will be a self-motivated energetic individual.
Requires a target driven individual.
Effective and well-developed communication skills are a prerequisite for the role, both written and verbal.
Excellent decision-making ability.
Innovation and ability to think “outside the box”.
Strong work ethic.
Ability to thrive is a fast-paced environment and value attention to detail.
Willingness to work weekends, and public holidays if required.

Reporting:

Managerially Accountable to: Reporting to the Fraud and Risk Team Lead overseen by the Head of Fraud & Risk/MLRO.

Apply Now

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